Privacy Policy & Terms of Service

Information We Collect

When you use our website or contact us, we may collect the following information:

• Name and contact details (phone, email, address)
• Information about your cleaning requirements
• Website usage data (cookies, analytics)

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver and manage our cleaning services
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information with trusted service providers who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information

To exercise these rights, contact us at office@wisdomcleaning.co.nz.

Cookies

Our website uses cookies to improve your browsing experience. You can choose to disable cookies through your browser settings, though this may affect website functionality.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

Service Agreement

By engaging Wisdom Cleaning for cleaning services, you agree to the following terms and conditions.

Service Delivery

We will deliver cleaning services as agreed in writing (quote, proposal, or service agreement). Any changes to scope, frequency, or access arrangements should be communicated in advance.

Payment Terms

Invoices are issued monthly (or as agreed) and are due within 14 days of invoice date unless otherwise arranged. Late payments may incur additional charges.

Access and Security

Clients must provide safe and reasonable access to premises for cleaning. All keys, access cards, and security codes provided to Wisdom Cleaning will be securely managed and returned upon termination of services.

Insurance

Wisdom Cleaning maintains comprehensive public liability insurance. Any claims for damage must be reported within 48 hours of the incident.

Cancellation

Either party may terminate the service agreement with 30 days written notice. Cancellation of individual scheduled cleans requires 24 hours notice to avoid charges.

Health and Safety

We comply with all relevant New Zealand health and safety legislation. Clients must inform us of any site-specific hazards or safety requirements.

Guarantee

We unconditionally guarantee all our cleaning services. If you are dissatisfied with services rendered, there is a “do over” clause in our policy — contact us within 24 hours and we will rectify the issue at no additional cost.

Governing Law

These terms are governed by the laws of New Zealand. Any disputes will be resolved through mediation before any court proceedings.